Contact Us
Contact Us
Need assistance with an artisanal piece or an order you have already placed? Our customer support team is here to assist with product specifications, order status and tracking, shipping updates, return authorizations, payment inquiries, privacy questions, and any other matters regarding your shopping experience.
We are committed to providing transparent, responsive, and reliable customer service so that you feel fully supported before, during, and after your purchase. Our team carefully reviews every inquiry to provide concrete solutions tailored to your order.
Customer Support & Operating Entity
Customer support and official online operations for OMORIOI are managed by Xi'an Tongbo Network Technology Co., Ltd.
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Brand Name: OMORIOI
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Operating Entity: Xi'an Tongbo Network Technology Co., Ltd.
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Unified Social Credit Identifier: 91610133MAE8D2WG00
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Customer Support Email: service@omorioi.com
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Official Website: https://omorioi.com
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Direct Phone: +86 131 0492 2253
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Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM
Order Inquiries & Order Lookup
When contacting us regarding an existing purchase, please provide your Order Number (e.g., #OMO1001) and the email address used during checkout. This allows our support team to locate your record immediately in our fulfillment system and provide expedited assistance.
Damaged, Defective, or Incorrect Items
Due to the delicate nature of artisanal ceramics and handcrafted tableware, parcels undergo protective packaging prior to dispatch. However, if your order arrives damaged during transit, defective, incomplete, or with an incorrect item:
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Contact us at service@omorioi.com within 48 hours of delivery.
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Include clear photographs or videos showing:
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The affected product and the specific damage or defect
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The external packaging box showing condition upon arrival
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The shipping carrier label affixed to the parcel
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Our team will evaluate the documentation promptly and arrange a priority replacement or refund.
Return & Pre-Authorization Policy
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Pre-Authorization Required: Please contact our support desk before shipping any items back. Unsolicited parcels sent without prior authorization cannot be accepted.
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Depot Routing: Once your return request is approved, our team will provide step-by-step return instructions alongside the verified regional return warehouse address assigned to your order.
Response Time Commitment
We aim to review and respond to all customer inquiries within 1–2 business days. Inquiries requiring investigation with international shipping carriers, payment gateways, or custom fulfillment updates may require additional processing time.