FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, browse our collection of artisanal ceramic tableware, select your desired piece or set, and add it to your shopping cart. When you are ready, proceed to checkout and follow the on-screen instructions to enter your shipping and billing details. Once your order has been successfully placed, an official confirmation email containing your order summary and order number will be sent to the email address provided.

2. Can I change or cancel my order?

If you need to modify or cancel your order, please contact our support team as soon as possible at service@omorioi.com. Because our delicate ceramic items require specialized protective packing, orders enter fulfillment queues promptly. Once an order has entered processing, packing, or courier dispatch, changes or cancellations can no longer be guaranteed.

3. How can I track my order?

As soon as your shipment is dispatched, an automated tracking email containing your carrier tracking code and reference link will be sent to your registered checkout email. Please note that tracking scans may take 24–48 hours to update in the carrier's international tracking portal following label creation.

4. When will my order arrive?

Estimated delivery times depend on your destination country, logistics carrier performance, customs clearance procedures, and local weather conditions. All delivery windows provided at checkout are estimates rather than guaranteed arrival dates. For comprehensive regional shipping estimates, please review our Shipping Policy.

5. What should I do if my order arrives damaged, defective, or incomplete?

We inspect and pack all fragile ceramic tableware in reinforced, shock-absorbing materials. However, if your order arrives broken, defective, incomplete, or contains an incorrect item, please notify us within 48 hours of delivery.

To expedite an immediate replacement or refund, please email service@omorioi.com with:

  • Your Order Number 

  • Clear photos or video showing the affected ceramic piece and defect

  • Clear photos of the outer carton box and the carrier shipping label affixed to the parcel

6. What is your return process?

Due to the delicate nature and specialized packaging standards required for artisanal ceramics, all returns must be pre-authorized. Please contact our support team at service@omorioi.com prior to sending any products back. Unsolicited returns sent without written authorization and an assigned regional depot address cannot be processed. For complete eligibility criteria, please refer to our Refund Policy.

7. Which payment methods are accepted?

We support major secure international payment methods, including credit/debit cards (Visa, MasterCard, American Express) and supported encrypted digital payment solutions. Available payment gateways will be displayed at checkout based on your billing country and currency.

Still Need Assistance?

Customer care and store operations for OMORIOI are managed by Xi'an Tongbo Network Technology Co., Ltd.

  • Brand Name: OMORIOI

  • Operating Entity: Xi'an Tongbo Network Technology Co., Ltd.

  • Unified Social Credit Identifier: 91610133MAE8D2WG00

  • Customer Support Email: service@omorioi.com

  • Official Website: https://omorioi.com

  • Direct Phone: +86 131 0492 2253

  • Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM

  • Response Window: Inquiries are reviewed and answered within 1–2 business days.