Payment & Security

Payment Methods & Policy

The payment methods available for purchasing our artisanal ceramic tableware will be displayed during checkout. Supported options may vary depending on your country or region, billing currency, device, and the encrypted payment gateways active at the time of your order.

Payment Authorization & Verification

All orders placed through OMORIOI are subject to electronic payment authorization, fraud-prevention screening, and standard banking verification prior to order confirmation.

Your payment provider, bank, or card issuer may require additional identity verification, decline a transaction, or place a temporary authorization hold on your funds. These verification protocols, authorization hold periods, and fund-release schedules are determined entirely by your issuing financial institution and remain outside the direct control of OMORIOI.

Checkout Security

Transactions on OMORIOI are processed through Shopify and certified third-party payment processors utilizing industry-standard encryption protocols (such as SSL/TLS) designed to safeguard transaction data.

While advanced security standards are consistently applied, no method of online transmission or digital storage is entirely invulnerable. Customers are advised to maintain account confidentiality and complete all purchases using trusted personal devices, updated web browsers, and secure private internet connections.

Pricing, Currency & International Charges

All item prices, applicable shipping fees, estimated import duties/taxes, promotional discounts, and the final order total are calculated and itemized clearly on the checkout review page before payment authorization.

If you purchase in a currency different from your payment card or bank account's native denomination, your financial institution may assess foreign transaction fees or currency conversion surcharges. These additional charges are determined exclusively by your bank or card issuer and are not assessed or collected by OMORIOI.

Promotional & Discount Codes

Promotional discount codes must be entered into the designated discount field prior to completing checkout. Each promotional code is governed by specific eligibility conditions, usage thresholds, and expiration dates.

Unless explicitly specified:

  • Discount codes cannot be stacked or combined with concurrent promotions.

  • Codes cannot be redeemed for cash or transferred.

  • Discounts cannot be applied retroactively to completed or dispatched orders.

Billing Inquiries & Operating Entity

If you have questions regarding payment processing, billing discrepancies, transaction verification, or discount codes, contact our customer desk:

  • Operating Entity: Xi'an Tongbo Network Technology Co., Ltd.

  • Unified Social Credit Identifier: 91610133MAE8D2WG00

  • Customer Support Email: service@omorioi.com

  • Official Storefront: https://omorioi.com

  • Phone Support: +86 131 0492 2253

  • Desk Hours: Monday – Saturday, 9:00 AM – 6:00 PM

  • Response Commitment: All billing and checkout inquiries are reviewed and answered within 1–2 business days.