Shipping policy

Processing Time: Standard orders are verified, inspected, and packed within 1–3 business days (Monday – Saturday).
Fulfillment Protocol: Order processing refers exclusively to internal quality inspection, protective multi-layer packaging, and carrier dispatch. It does not include courier transit time.
Peak Volume & Delays: Processing times may extend slightly during high-volume promotional periods, holiday rushes, or when additional address verification is required.

Calculated Rates: Available shipping services, carrier options, and estimated transit times are calculated and displayed at checkout based on the final delivery address and parcel weight.
Transit Estimates: All delivery windows provided during checkout or in subsequent confirmation notices are approximate courier estimates and should not be considered guaranteed arrival dates.

Automated Confirmation: Once your package is scanned into the logistics network, an automated dispatch confirmation containing your carrier tracking code and direct tracking URL will be sent to your checkout email address.
Tracking Synchronization: Carriers frequently take 24–48 hours following shipping label generation to scan parcels into international sorting hubs. Gaps between initial status updates are normal during international transport.

While we partner with reliable international logistics networks, unexpected delays may arise from:

Once an order has been accepted by the logistics carrier, OMORIOI cannot directly alter carrier transit speed or exact delivery timelines.

Address Accuracy: Customers are responsible for providing complete, valid, and deliverable destination details (including recipient name, apartment/suite unit number, city, postal code, and contact phone number).
Address Corrections: If an error is noticed after submission, contact us immediately at service@omorioi.com. We will attempt to adjust dispatch records; however, once an order is sent to packaging or courier pickup, changes cannot be made.
Failed Delivery Surcharges: Parcels returned, abandoned, or delayed due to incorrect or incomplete shipping details provided by the purchaser may incur re-shipment or restocking fees.

Recipient Responsibility: For cross-border deliveries, customers are responsible for all applicable import tariffs, value-added taxes (VAT), brokerage fees, and local postal handling charges assessed by regional destination customs authorities.
Customs Clearance: Unless clearly itemized as prepaid duties at checkout, these regulatory fees are assessed directly by destination authorities and remain outside our control.

Missing Scans: If your tracking status remains static for more than 7 business days without movement, contact our support desk for carrier inquiry dispatch.
Delivered but Not Found: If tracking designates your parcel as "Delivered" but you have not received it:
1. Inspect safe drop-off locations (porches, garages, building mailrooms, reception desks).
2. Inquire with neighbors or household members.
3. Contact your regional postal delivery hub with your tracking number.
4. If still unaccounted for, contact service@omorioi.com within 5 business days of the recorded delivery date to initiate an official carrier claim.

To ensure safe handling of heavy or fragile ceramic sets, multiple-item orders may occasionally be divided into multiple cartons. In these cases:

You will receive separate tracking numbers for each dispatched carton.
Consignments may arrive on different days depending on sorting hub logistics. Partial arrivals do not indicate missing inventory.

Official logistics administration and customer support for OMORIOI are operated by Xi'an Tongbo Network Technology Co., Ltd.

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