Privacy policy

1. Overview

This Privacy Policy explains how OMORIOI ("we," "our," or "us"), operated by Xi'an Tongbo Network Technology Co., Ltd., collects, processes, uses, shares, and protects personal information when you browse our online boutique, place an order for our artisanal ceramic tableware, contact our support desk, or otherwise interact with our website and related services (collectively, the "Services").

By accessing our website or utilizing our Services, you acknowledge that your personal information will be handled in accordance with the practices described in this Policy.

2. Information We Collect

Depending on your interactions with our storefront, we collect the following categories of personal information:

  • Contact & Shipping Identifiers: Full name, shipping destination address, billing address, telephone number, and email address.

  • Order & Transaction Data: Records of purchased ceramic pieces, order totals, currency preferences, fulfillment tracking IDs, and return authorization history. (Note: Payment card credentials are transmitted directly to certified third-party payment processors and are never stored on our servers.)

  • Customer Support Records: Messages, emails, damaged item claim photos, and defect documentation submitted to our customer care team.

  • Technical & Device Information: Internet Protocol (IP) address, browser version, operating system, network configuration, device model, and approximate location data.

  • Browsing & Activity Data: Browsing patterns, referring search terms, interaction timestamps, page views, and interactions collected through automated cookies or web beacons.

3. How We Use Information

We utilize the collected information strictly for legitimate commercial and operational purposes, including:

  • Order Processing & Fulfillment: Managing inventory allocation, processing secure payments, applying customized shockproof packaging for delicate tableware, and scheduling international logistics.

  • Customer Support & Inquiry Resolution: Answering product inquiries, issuing return authorizations, and resolving damage claims under our transit policies.

  • Fraud Prevention & Security: Screening orders for fraudulent patterns, authenticating payment integrity, and mitigating unauthorized account activity.

  • Store Optimization: Evaluating platform speed, catalog browsing ergonomics, and operational effectiveness.

  • Direct Communications: Delivering automated order confirmation emails, shipment tracking notices, and optional promotional announcements where permitted by applicable local laws.

4. How We Share Information

We do not sell your personal data. We disclose personal information solely to service providers and trusted partners assisting in store operations:

  • Platform Infrastructure: Shopify Inc., which provides our hosted e-commerce architecture.

  • Payment Gateways: Licensed third-party payment processors that handle credit card and digital wallet transactions under high-level encryption standards.

  • Logistics & Warehousing: Global freight carriers, regional postal providers, and fulfillment depots that pack and deliver ceramic parcels.

  • Analytics & Performance Providers: Tools utilized to evaluate storefront traffic and site performance.

  • Legal Compliance & Regulatory Authorities: Government or judicial bodies when mandatory to comply with subpoenas, court warrants, applicable trade laws, or to defend our legal rights.

  • Corporate Transactions: Prospective buyers or partners in connection with an asset transfer, merger, or reorganization of Xi'an Tongbo Network Technology Co., Ltd.

5. Cookies and Similar Technologies

Our website utilizes cookies, web beacons, and tracking pixels to preserve shopping cart contents across sessions, remember regional and currency preferences, measure traffic volumes, and assess promotional efficacy.

You may disable or modify cookie settings via your browser preferences. Please note that disabling essential cookies may impact checkout functionality or specific website features.

6. Data Retention and Security

We retain personal information for the period necessary to fulfill the purposes outlined in this Policy, satisfy statutory tax and accounting retention standards, resolve disputes, and maintain verifiable transaction records.

We implement technical and organizational security measures—including SSL/TLS site-wide encryption—to safeguard your information from loss, theft, or unauthorized alteration. However, no digital transmission method or cloud storage platform is completely impenetrable.

7. Your Rights and Choices

Depending on your regional jurisdiction, you may exercise specific privacy rights, including:

  • Access & Portability: Request confirmation of data processing and obtain a readable copy of your personal data.

  • Rectification: Request correction of incomplete, inaccurate, or outdated contact and shipping details.

  • Erasure: Request deletion of your personal information, subject to ongoing legal or contractual retention requirements.

  • Restriction & Objection: Object to or limit specific automated data processing activities.

  • Marketing Opt-Out: Unsubscribe from marketing distributions at any time using the opt-out link located at the bottom of our emails.

To exercise these rights, submit a written request to service@omorioi.com. For security, we may verify your identity before releasing or modifying records.

8. Children's Privacy

Our storefront and products are directed exclusively at adults and general retail audiences. We do not knowingly collect personal data from individuals under the age of majority. If you suspect a minor has provided us with personal information, please notify our team to initiate prompt removal.

9. International Processing

Because our supply chain, logistics carriers, and platform infrastructure operate globally, your information may be transferred to, stored in, and processed within countries outside your jurisdiction of residence. Where applicable, we implement contractual standard data protection clauses to secure international transfers.

10. Policy Updates & Operating Contact

We reserve the right to amend this Privacy Policy periodically to reflect legal amendments, technological adaptations, or logistical updates. Revisions take effect immediately upon posting to this page.

Official data protection inquiries and operational support for OMORIOI are handled by:

  • Operating Entity: Xi'an Tongbo Network Technology Co., Ltd.

  • Unified Social Credit Identifier: 91610133MAE8D2WG00

  • Customer Support Email: service@omorioi.com

  • Direct Telephone: +86 131 0492 2253

  • Storefront URL: https://omorioi.com

  • Desk Hours: Monday – Saturday, 9:00 AM – 6:00 PM